At Elanco, protecting your privacy is important to us and is fundamental to the way we serve you. We respect the privacy of people with whom we interact and of visitors to our website.
As a business, our focus is on developing innovative products and services that enhance animal health, wellness and performance. We may collect personal information about you to help us to provide these products and services.
If you are an animal healthcare professional and/or a customer we may collect your name, contact details (address, phone number and email), your professional details such as your area of specialisation and qualifications, details about your veterinary practice or business and details about our interactions with you.
If you are an animal owner, we may collect your name, contact details (address, phone number and email), details about your animals (if applicable), and details about our interactions with you, such as any requests you have made to us.
We may collect personal information from you through the following means:
The personal information that we collect varies depending on our interaction with you, however we will take reasonable care to ensure we only collect personal information that is required to carry out one of the purposes for which the information was collected.
In some circumstances, we may collect personal information from a third party source where that third party is authorised to disclose your information, or from publicly available sources.
Information collected by our website technology
We may collect personal information from you through an Elanco website, as set out below.
Web Log Data via analytics cookies: Our webserver may routinely gather web log data, for example, from cookies on your computer, when you visit our website. The webserver may automatically recognise nonpersonal information such as the date and time you visit our website, the pages you visited, the website you came from, the type of browser and operating system you are using, and the domain name and address of your internet service provider.
IP Address: We record the Internet Protocol ("IP") address of your computer when you visit our website. We use the IP address information collected to report aggregate information on use and to help improve the website. Without more information, the IP address does not identify you personally, but it is what allows us to maintain communications with your computer as you move about our website and perform other website analytics. An IP address is a number assigned to your computer by your Internet service provider so you can access the Internet. Generally, an IP address changes each time you connect to the Internet (it is a "dynamic" address). However, if you have a "static" broadband connection, it is possible that the IP address that we collect, or a cookie we use, may contain information that could be identifiable. This is because with some broadband connections your IP address does not change, and could be associated with your personal computer.
Unsolicited personal information
If we receive your personal information by mistake or we do not require it for any business purpose we will securely destroy this information, or ensure the information is de-identified if we are permitted by law and it is practical to do so.
Consequences of not providing personal information
Providing personal information is voluntary. You may use our services, including most areas of our website, without providing directly identifiable personal information or revealing your identity. In some cases you may choose to voluntarily provide personal information in order to register for, or request, additional information or services. In such cases, we may collect information that can identify you, such as your name, address, telephone, number, email address, and other similar information. In addition, depending on the services or information you are interested in receiving, we may also collect personal information related to healthy topics, products or services in which you may have an interest. However, should you not wish to provide personal information, or provide incomplete or misleading information to us, this may prevent us from providing you with Elanco products or services.
We may use your personal information for our general business, sales and marketing purposes, including to respond to requests you may make of us. We may refer to your personal information to better understand your needs and how we can improve our products, services and websites.
We may also use your personal information to contact you and/or provide you with general animal health information (like information on certain animal health conditions) as well as information on our products and services, unless you tell us that you do not want us to do so.
In particular, we may collect and use your personal information for the following purposes:
Use of your information collected from our website
Web log, IP Address and other Information: Routinely collected by our webservers in connection with your visit to our website will be used to better understand your needs and general user traffic patterns,and to improve our website and services. We may enhance or merge this information with other data we may have about you as well as with data obtained from third parties for the same purposes. We also may use your IP address to personalise content provided on the website. We retain IP addresses, and we retain them together with your personal information.
Information routinely collected may also be stored in databases owned and maintained by Lilly or its agents, contractors, and business partners. Lilly retains all rights to these databases and the information contained in them.
Web Beacons: Our websites may use web beacons (sometimes called single-pixel GIFS) to generate web log information.
Most web browsers automatically accept cookies but allow you to modify your browser setting to block them. If you reject cookies, however,functionality of the website may be limited, and you may not be able to take advantage of many of the website’s features. There are different methods for viewing and deleting cookies set on your machine, depending on the browser you are using. We recommend you visit the website of your web browser, where you should be able to find this information, or you can visit a website such as http://www.aboutcookies.org/default.aspx.
Digital Analytics: Our web server will install a cookie on your machine in order to aid the accuracy of our data analytics program. While a profile can be built from a user's surfing habits through the use of this cookie, the cookie itself contains no personal information. We use these profiles to establish common web browsing of our users, such as which links have been clicked or documents accessed,which helps us to maintain and enhance the service we provide. This cookie will remain on your computer indefinitely, even after you leave our website.
Social media plugins
Our website may use social media plugins to enable you to easily share information with others. When you visit our website, the operator of the social media plugin that is on our website can place a cookie on your computer, enabling that operator to recognise individuals on their website who have previously visited our sites.
If you are logged into the social media website while browsing on our website, social media plugins may allow that social media website to receive directly identifiable information about you that shows you have visited our website. Social media plugins also allow the social media website to share information about your activities on our website with other users of their social media website.
Elanco does not control any of the content from social media plugins. For more information about social plugins from social media website you should refer to those websites privacy and data sharing statements.
Do not track
Some web browsers may transmit "do-not-track" signals to website with which the browser communicates. Elanco webservers do not currently respond to these signals.
Areas of this website that collect personal information you voluntarily provide to us use reasonable security protections designed to protect this information.
Our website is not intended for, or designed to attract, individuals under the age of 18. We do not knowingly collect personal information from any person under the age of 18.
Links to other websites
As a convenience to visitors who access our website, our website may contain links to a number of websites owned and operated by third parties that we believe may offer useful information. The policies and procedures we describe here do not apply to those websites. Lilly and Elanco are not responsible for the collection or use of information at any third party websites. We suggest contacting those websites directly for information on their privacy, security, data collection and distribution policies.
We may share the personal information we collect with our employees, agents, contractors or third parties (who may be located outside of New Zealand) in connection with services that these individuals or entities perform for, or with, us. We may, for example, provide your personal information to agents contractors or third parties for data processing purposes, or so that they can send you information that you requested.
We may also share personal information with selected third party service providers, such as our advisors and legal and regulatory authorities (who may be located outside New Zealand), and as required by law.
Elanco will take reasonable steps to ensure that any organisation outside of Elanco who receives personal information complies with applicable privacy laws, and protects that information to at least the same standard as Elanco.
Lilly reserves the right to share information to respond to duly authorised information requests of governmental authorities or where required by law. In some circumstances, such as where national, state or company security is at issue, to the maximum extent permitted at law Lilly reserves the right to share our entire database of visitors and customers, and the associated personal information and other data we may have with appropriate governmental authorities.
Sharing Personal Information outside of New Zealand
Consent to processing in the United States and elsewhere
We will take all reasonable steps to keep secure any personal information we hold about you from misuse, loss, unauthorised access, modification or disclosure and to keep this information accurate and up to date. Access to personal information is only provided to those staff with a business need and their access is reviewed on a regular basis and removed when it is no longer required.
If an Elanco website is hosted by Elanco (and not a third party), it will be hosted in a regional website hosting centre which may be located outside New Zealand. This centre places your information in databases that are protected by security firewalls and intrusion detection software and has security precautions that provide for industry standard protection of your information.
We will take reasonable steps to keep the information we hold about you accurate and up to date.
We may keep your personal information for as long as required to fulfill the purpose for which your personal information was collected. Some personal information is kept for a number of years to comply with legal requirements. Any personal information that is no longer needed is securely destroyed after the specific retention period has been met.
If you feel that we've breached your privacy, you can lodge a written complaint to our Privacy Officer via the contact details below. Where our Privacy Officer receives a privacy complaint from you, we will respond to you within a reasonable period. Where you are not satisfied with the outcome, you may make a complaint to the Office of the New Zealand Privacy Commissioner.
Address: Privacy Officer
Elanco Animal Health
PO Box 259354
Email to firstname.lastname@example.org
Updated 16 December 2015